Examples of Applications of Queueing Theory in Canada

As part of the 50th anniversary of the Canadian Operational Research Society, we reviewed queueing applications by Canadian researchers and practitioners. We concentrated on finding real applications, but also considered theoretical contributions to applied areas that have been developed by the authors based on real applications. There were a surprising number of applications, many not well documented. Thus, this paper features examples of queueing theory applications over a spectrum of areas, years and types. One conclusion is that some of the successful queueing applications were achieved and ameliorated by using simple principles gained from studying queues and not by complex mathematical models.